Owase Business Hotel will enforce the following penalties if a customer with a room reservation fails to fulfill their booking in partial or full and/or the conditions described in Section 2:
- Cancellation 1 day before reservation: 50% of the first night of room fees
- Cancellation the same day as reservation: 100% of the first night of room fees
- Cancellation without arrival and/or notice: 100% of the first night of room fees
Owase Business Hotel reserves the right to cancel reservations if a customer fails to arrive by 10pm (and/or 2 hours after promised arrival time) without notice.
The penalties described in Section 1 and 2 may be waived in cases when late arrival or failure to give notice is due to problems with public transportation, and/or other circumstances beyond the responsibility of the customer, if proof is provided.